QUEST Listening involves more than hearing sounds.  The good listener 
A Repeats some of the things said 
B Finishes the speaker's sentences 
C Writes everything down 
D Nods his head frequently 
E参考答案：
参考答案：A

QUEST In general, the best long-lasting approach to settling project conflict is the _____ approach . 
A Problem solving 
B Compromise 
C Withdrawal 
D Smoothing 
E Forcing 
参考答案：A

QUEST The positive value of conflict is underestimated.  Properly managed, conflict is a valuable tool, particularly when 
A A diversion is needed 
B Conflictive situations are in their early stages and emotional involvement is low 
C Conflictive situations are in their late stages and emotional involvement is high 
D Conflict may cause a loss of status or position power 
E参考答案：
参考答案：B

QUEST There are hard causes of conflict (e.g. conflicting schedules) and soft causes.  Soft causes are as important as hard causes.  Soft causes include diversity of disciplinary expertise, _____, and the project manager's power of reward and punishment. 
A Performance tradeoffs 
B Ambiguity of roles 
C Administrative procedures 
D Determining earned value 
E参考答案：
参考答案：B

QUEST When planning, organizing, coordinating, and controlling a project an important human resources skill or ability would be 
A Building multi-disciplinary teams 
B Managing conflict 
C Communicating orally and in writing with all levels of personnel 
D Involving senior management 
E All are important 
参考答案：E

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